FAQ’S

Got a question? We’re here to help.

What are your business hours?
Our Website and SWAG Shop are open 24/7/365, so visit us now! You can check our current business hours for all of our store locations at our Locations page. [COMING SOON}
Do I need an ID to buy fireworks?
Yes, we require all customers to verify their identity and age with a government-issued form of ID when purchasing fireworks from Venom Pyro® .
Do I need a permit to buy fireworks?

In the state of Nevada, you are required to have a shooting permit at the time of your fireworks purchase. At our Pahrump location, we are required by the City of Pahrump to charge you $5.00 for a permit when you purchase fireworks. A shooting permit in the city of Pahrump is good for one 24-hour period. All proceeds go toward keeping the Pahrump Shoot Site in good repair!

At the time of this writing, you do not need to purchase or have a shooting permit at any of our other locations.

Does Venom Pyro offer military discounts?
Yes, we do offer a military discount for all our service members in-store! Either a 10% discount is applied to all your unit purchases, or we offer all servicemen and women a FREE Venom Pyro® 12 Shot Aerial unit! We at Venom Pyro® ® thank you for your service!
Is there a minimum order amount?
Minimum purchase amount for shipping orders is $250.00, plus a $15.00, packing and handling fee. Handling fee will be waived for orders over $1,000.00. Minimum Shipping Charge is $140.00. Freight priced on individual order basis. You will be responsible for paying the freight company charges when your shipment arrives. We can only provide you with an estimate of their charges.
How do I use Apple Pay?
It’s super easy! Check it out down below: First, make sure your Apple Pay is set up on your phone or computer with your bank. Next, shop around and add items to your cart Then, when you are ready to order, select Apple Pay when viewing the cart. It will not appear at the checkout page.

Cancellations, Returns, & Refunds

Can I get a full refund?
Generally, we do not accept returns and in some cases are not able to accept returns due to the nature of our products. However, if a firework fails to function as expected and/or intended by yourself or by Venom Pyro®, we may be able to credit you for the amount of the firework you purchased.
Can I cancel my order?
Generally, you can cancel your order up to the point that the shipping carrier arrives at our fulfillment center. You will be responsible for any and all expenses based on processing your order to that point. If your order had already been picked and wrapped for pickup by the shipping company prior to you canceling your order, we charge a restocking fee that equals 25% of the gross value of your order (e.g. if your order costs $1,000 prior to shipping fees, we will charge a $250 restocking fee).
Does Venom Pyro® offer exchanges? --needs attention

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Does Venom Pyro® offer refunds?
Generally, we do not offer refunds on any of our products. If you’re interested in filing a Creditable Product Claim for products that failed to perform as expected and/or intended, please read this article: Does Venom Pyro® Offer Returns? In some cases, online orders are placed for items that are not in stock at the time of ordering. If it is reasonable that we will not expect that item to come in stock prior to the order being shipped or picked up, we may issue a refund for the out-of-stock items you have ordered.
Does Venom Pyro® offer Returns? --need attention

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Is my firework damaged or is it cosmetic?
If your case, unit, or box has damage to the outside but the contents within are undamaged and the fireworks perform as expected, then your case, unit, or box is damaged only cosmetically. Venom Pyro® does not offer refunds for fireworks that have cosmetic damage.

Shipping

Can you ship fireworks to me?
Yes! We can legally ship fireworks almost anywhere in the United States. Super awesome!! Of course, your local regulations may prohibit your ability to ship, store, possess, or otherwise use fireworks in your area, so please make sure to check with your local authorities since we rely on you for this purpose. ? Once the fireworks are loaded on the delivery truck, they are yours. Along with understanding the risk of confiscation or citation is also yours at that time.
What shipping methods does Venom Pyro® offer?

Venom Pyro® offers flat-rate shipping based on your location and the total dollar amount of your order. We recommend adding a minimum of $999 of product to your cart to ensure you get the best price on shipping. There is also an upper-limit to qualify for flat-rate shipping specials–please give us a shout to learn more.

There are generally 2 types of shipping methods: Local Delivery and Home Delivery.

Local Delivery

Our most popular & fastest option! We ship fireworks almost anywhere in the United States this way. After you place your online order, our Warehouse Team will securely wrap and palletize your order, and have it shipped out. At that time, we will contact you with the terminal information. If shipped to a shipping terminal, the terminal will reach out to you to schedule a pickup time. You pick up your fireworks from the shipping terminal and enjoy the show! It usually takes 8-15 days for your order to arrive.

Home Delivery

Have your fireworks delivered directly to your home! This option is best if you want the convenience of delivery to your residence, do not have access to a larger vehicle or live in a more rural area. Prepare for your fireworks delivery by making room for the big ol’ truck that will be dropping off your order!

If I select the Local Delivery shipping method, where do I pick up my order?
Local Delivery is our most popular & fastest shipping method! We ship fireworks almost anywhere in the United States this way. After you place your online order, we’ll give you a call to confirm the location of a shipping terminal that is close to you, or your business address. Our Warehouse Team will securely wrap and palletize your order, and have it shipped out. If shipped to a shipping terminal, we will reach out to you to schedule a pickup time. You pick up your fireworks from the shipping terminal and enjoy the show! It usually takes 8-15 days for your order to arrive.
Does Venom Pyro® guarantee delivery date or time?
There are many variables involved when shipping items of this nature, including the shipping companies themselves, the size of the order, the delivery address, and unforeseen acts that are out of our control, such as poor weather conditions or accidents. We cannot guarantee a delivery date or time, although it is up to the shipping companies to set these appointments with you for you to pick up your order at a terminal or to be available to receive delivery to a residential or commercial address. Be sure to order early!
Does Venom Pyro® ship all year?
Absolutely! You can order online 24/7, 365 days of the year!
How are shipping costs determined?

The cost of shipping varies order by order, as it is determined by:

  • The size and weight of your order
  • Your selected shipping method

Our location to your delivery address

The rates of the shipping companies with which Venom Pyro® works to give our customers the best shipping rates

Our flat-rate shipping specials for Local Delivery to a shipping terminal or business, and Home Delivery are offered only for orders that meet specific requirements because they are within a predetermined weight and size range that allows us to extend shipping cost savings to our customers. These shipping specials also vary depending on your location.

Please note that these shipping specials may change at any time at the discretion of Venom Pyro® and you may be asked to pay a higher shipping amount based on the above-listed factors.

How do I get a shipping quotation?
We offer lots of shipping methods to determine lowest possible shipping costs for you! The best way to get a totally accurate shipping quotation is to actually follow the checkout process on our website. When you get to the Checkout Page, you will be presented with all shipping options that are available to you, as well as the associated costs.
Are fireworks legal in my state?
You may want to consult with the state, county or local officials in the area that you will be shooting fireworks. Even in states where fireworks are permitted, certain counties and cities may have additional restrictions. Your local fire department will usually be aware of local firework laws in your area. Note that in many areas it is illegal to shoot fireworks unless you have a permit. Please consult with your local officials in order to obtain a permit. When you agree to our Purchasing and Hold Harmless Agreement you are stating that you have all necessary permits. It is your responsibility, not that of Venom Pyro Fireworks, to ensure that you can legally possess these fireworks. People not having permits where required run the risk of fines and/or confiscation of fireworks without any recourse to us or the shipping company.
Privacy Policy
Effective date: June 30th, 2021 By using and purchasing from this site you agree you’re at least 21 years of age or older and agree to the following terms listed on this page and agree with the information. https://www.venompyro.com (“us”, “we”, or “our”) operates the https://www.venompyro.com/ https://www.venompyro.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.venompyro.com Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data Usage Data We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes. Use of Data https://www.venompyro.com uses the collected data for various purposes: To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. https://www.venompyro.com will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure Of Data Legal Requirements https://www.venompyro.com may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation To protect and defend the rights or property of https://www.venompyro.com To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children’s Privacy Our Service does not address anyone under the age of 21 (“Children”) OR ANYONE UNDER THE AGE OF 21 We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us: By email: info@venompyro.com – https://www.venompyro.com

Venom Pyro® Legal Documents & Policies

Your products caused damage or harm to my person and/or property?

Venom Pyro is not responsible for the use, misuse, confiscation or malfunction of our merchandise. Any injuries or such that may occur are not our responsibility.

We recommend a distance of at least 125′ to 150′ radius clear of people and property when using fireworks.

Please remember that fireworks are fun, but they are not toys. If you are in doubt or have a question about the use or function of any of our products, please contact us before use. We are very knowledgeable of the use of our products. Please do not assume anything and remember safety comes first and then have fun. By purchasing from our site “https://www.venompyro.com/” you are agreeing to the these and of our terms and conditions.

Intellectual Property Notice
SUPPLEMENTAL TERMS. This Intellectual Property Notice constitutes Supplemental Terms as specified in our Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE SUPPLEMENTAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. GENERALLY. We and our licensors have been awarded trademarks by the United States Patent and Trademark Office, and other countries. We have a duty and a right to inform the market of our intellectual property rights. We and/or our licensors will enforce those intellectual property rights when necessary. As part of those efforts, find our virtual marking herein. All trademarks, product names, logos, designs & brands are property of their respective owners.
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